Krivo Lifestyle (“Krivo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”) and applicable Dutch data protection laws. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, purchase products, or interact with our services.
By using our website, you acknowledge that your personal data will be processed in accordance with this Privacy Policy. If you do not agree, you should discontinue use of the website.
We act as the data controller responsible for processing your personal data. This means we determine the purposes and means of processing your information in compliance with GDPR obligations.
We collect personal data that you voluntarily provide when using our website, including when you place an order, create an account, subscribe to communications, or contact customer support. This data may include your full name, billing and shipping address, email address, phone number, and order history. Payment information is processed securely by third-party payment providers and is not stored in full by Krivo.
We also collect certain technical and usage data automatically when you visit our website. This may include your IP address, browser type, device information, operating system, referring URLs, pages visited, and interactions with the website. This data is collected using cookies and similar tracking technologies to ensure website functionality, security, and performance analysis.
We process your personal data under one or more of the following lawful bases under GDPR:
processing is necessary for the performance of a contract (such as fulfilling your order), compliance with a legal obligation, our legitimate business interests (such as improving services and preventing fraud), or your explicit consent (such as marketing communications).
We use your personal data for the following purposes: processing and fulfilling orders, managing customer accounts, providing customer service, communicating order updates, improving website functionality, detecting and preventing fraud, complying with legal obligations, and sending marketing communications where consent has been provided.
We do not sell your personal data. However, we may share your data with trusted third-party service providers who assist in operating our business. These include payment processors, shipping and logistics companies, IT service providers, hosting providers, and analytics services. These third parties are contractually required to process your data securely and only for specified purposes in compliance with GDPR.
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. After this period, data is securely deleted or anonymized.
Under GDPR, you have the following rights regarding your personal data: the right to access your data, the right to rectify inaccurate data, the right to request deletion (“right to be forgotten”), the right to restrict processing, the right to data portability, the right to object to processing, and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, you may contact us using the details provided on our website.
You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), if you believe your data has been processed unlawfully.
Our website uses cookies and similar technologies to ensure proper functionality, enhance user experience, analyze traffic, and support marketing activities. You may manage or disable cookies through your browser settings. Where required under EU law, we obtain your consent before placing non-essential cookies.
We may use third-party services such as WooCommerce, payment gateways, analytics tools, and email service providers. These providers may process your data on our behalf as data processors under GDPR-compliant agreements.
We do not knowingly collect or process personal data from children under the age of 16 without parental consent, in compliance with EU data protection rules.
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us through the official contact details provided on our website.
